The Level 1 Award in Retail Skills is designed to provide learners with a foundational understanding of the retail industry and the essential skills required to succeed in a retail environment. This course aims to equip individuals with the knowledge and capabilities to deliver excellent customer service, effectively handle transactions, and contribute to the overall success of a retail business.

TBC

: By the end of this course, participants should be able to:

1. Understand the retail industry and its role in the economy.
2. Demonstrate knowledge of different types of retail businesses and formats.
3. Provide excellent customer service to enhance customer satisfaction and loyalty.
4. Effectively handle sales transactions and use relevant technology and systems.
5. Merchandise products to attract customers and drive sales.
6. Maintain store cleanliness, safety, and security standards.
7. Demonstrate effective teamwork and communication skills in a retail setting.
8. Understand the importance of personal presentation and professionalism in retail.
9. Identify and respond to customer needs, queries, and complaints.
10. Apply basic numeracy and literacy skills required for retail operations.

: By the end of this course, participants should be able to:

1. Understand the retail industry and its role in the economy.
2. Demonstrate knowledge of different types of retail businesses and formats.
3. Provide excellent customer service to enhance customer satisfaction and loyalty.
4. Effectively handle sales transactions and use relevant technology and systems.
5. Merchandise products to attract customers and drive sales.
6. Maintain store cleanliness, safety, and security standards.
7. Demonstrate effective teamwork and communication skills in a retail setting.
8. Understand the importance of personal presentation and professionalism in retail.
9. Identify and respond to customer needs, queries, and complaints.
10. Apply basic numeracy and literacy skills required for retail operations.